Frequently asked questions
How to book and pay?
Booking is very easy: choose the type of orchestra/ensemble you need, choose session length and the intended date range. Please attach the score if it’s ready—it will help us check everything and confirm your booking sooner.
After you’ve made the booking we will contact you to discuss your project in greater detail. When everything is sorted out we will send you the invoice. A 100% advance payment is necessary to confirm the booking. Payment can be made by card or bank transfer.
See our Terms of Service to learn more about booking and payment.
How much time do I need to book?
Here is a rough estimation of needed recording time:
- 30-minute session – 3 minutes of recorded music
- 60-minute session – 6 minutes of recorded music
- 90-minute session – 9 minutes of recorded music
- 120-minute session – 12 minutes of recorded music
This is a general guideline. The actual time necessary to record your music is determined by the complexity of the music, the quality of engraving, and the instructions you might give during recording. If you are not sure how much time to book email us at firstname.lastname@example.org. Please attach the score if it’s ready, and we will help you decide.
Do I need to make the booking in advance?
We suggest making the booking at least 30 days before the planned session. This is necessary to check the score and sort everything out. You can also book a shared session less than 30 days before the planned date. In any case we will contact you, discuss the specifics, and possibly suggest a more suitable date for recording.
At what time does my recording session start?
What can I do to prepare for the recording? What will I need?
I need assistance with score writing. Do you offer such services?
Is it possible to add other instruments to the orchestra line-up?
Yes, you can add other instruments for a shared session at extra cost. Please let us know in the comments/message field when making the booking, and we will inform you of the cost.
Can I communicate with the conductor, the recording engineer or the musicians during tracking and give necessary instructions?
At what sample rate and bit depth do you record music?
What kind of files will I receive as a result? How soon will you send me the recording?
You will receive a download link to the multitrack files. Usually, the multitrack includes Decca Tree mics, several ambient mics and several spot mics. The files will be made available for download 3 days after the session: this time is necessary for final quality control and to upload the files to the file-sharing website. We keep files for 30 days after the recording date.
Who owns the right in the recording? How can I use the recording?
All rights in the recording belong to you. You can use them at your discretion without paying any additional fees or royalties.
What if I need to reschedule or cancel a booked session after the payment has been made?
It is possible to cancel the session at least 21 calendar days before the scheduled date. No refund if you cancel less than 21 calendar days before the scheduled date. It is possible to reschedule the session for a later date (but only within 90 calendar days or for the nearest available date). Rescheduling is possible at least 14 calendar days before the scheduled date. See our Terms of Service to learn more about the cancelling and rescheduling of recording sessions.